faq’s

DO YOU HAVE A COVID-19 (CORONAVIRUS) POLICY?

You can see all our information on COVID-19 (Coronavirus) here.

WHERE IS HOPE NATURE CENTRE?

Hope Nature Centre is based in Southwick Country Park just outside Trowbridge, Somerset. You can see directions on how to find us here.

what are your opening times?

We are open 7 days a week, including Bank Holidays (excluding the Christmas period)

ANIMAL PARK10:00 am – 16:00 pm (Last entry at 15:30 pm)

CAFE09:00 am – 16:30 pm (Hot food is served until 15:30 pm)

can you buy tickets online?

Yes, you can buy tickets online here.

do you allow dogs in your cafe and animal park?

Only registered Assistance Dogs are allowed in our Cafe and Animal Park. Well behaved dogs are allowed on our patio area beside our Cafe.

do you accept card payments on-site?

Yes, we accept Visa and Mastercard, but we do not accept Diners or American Express. We do not have a cash machine on-site.

I'M FUNDRAISING FOR A CHARITY OR CAUSE, CAN YOU DONATE A PRIZE?

We love supporting local organisations where possible. Please email further details through to hncinfo@ffc.ac.uk.

is your car park free to use?

Our car park is free to use for those visiting our Cafe and Animal Park. Please be aware it is locked 30 minuites after our Cafe closes.

can you accommodate large groups visiting?

Yes, we are able to accommodate for large groups on-site, including birthday parties and school visits. Find out more here.

IS IT SAFE TO TOUCH THE ANIMALS?

We do allow limited contact with certain animals in our Animal Park, and at certain special events, we also allow animal petting. You can purchase animal feed from our ticket booth at the entrance.

All animals naturally carry a range of micro-organisms, some of which cause no illness in the animal but can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Some zoonotic diseases may cause ill health; in some cases the diseases may be severe or life threatening. Equally, some are more amenable than others to treatment, and some may leave lasting ill health. A range of zoonotic diseases can be acquired from animal contact at visitor attractions including:

  • Verocytotoxigenic Escherichia coli or VTEC of which E. coli O157 is one
  • Cryptosporidium parvum
  • Chlamydophilia abortus (formally called Chlamydia psittaci)
  • Toxoplasmosis
  • Salmonella spp.

How do people become infected?

People can become infected with micro-organisms through consuming contaminated food or drink, through direct contact with contaminated animals, by contact with an environment contaminated with animal faeces or by being bitten. Very low numbers of micro-organisms can cause human infection.

How safe is a visit to an attraction?

Given an estimated 10 million people visit such attractions each year, we consider the risk of infection to be low. We advise washing your hands after contact with our animals and when leaving the animal contact area. We have handwash stations available at numerous points in our Animal Park.

can i bring my own food?

We do allow picnics in our Animal Park, however, only food purchased on-site can be eaten in our Cafe.

can i smoke / vape at hope nature centre?

We ask that you do not smoke or Vape in our Cafe or Animal Park.

ANIMAL PARK

Our Animal Park is set in 15 acres of the Southwick Country Park. Come and visit our animals including; Goats, Sheep, Pigs, Donkeys and much more.

CAFE

Our Cafe serves breakfast, lunch, snacks, hot drinks and a range of homemade cakes. We guarantee you'll always find something to tempt you.

UPCOMING EVENTS

We host a whole range of events in our Animal Park throughout the year. From Fun Days to Goat Walks, there's always something exciting happening.

OUR CHARITY

Hope Nature Centre is part of the Fairfield Farm Trust, which encompasses Fairfield Farm College in Dilton Marsh. The aims of Fairfield Farm Trust is to provide young adults with learning difficulties an opportunity to learn new skills to help secure employment.